Customer Service Representative

New Castle, DE

Responsibilities include but are not limited to:

• Answer phone in customer service and take orders for products.
• Suggest product to accounts when asked.
• Use the internet to research new brands so they can impart product knowledge to customers when asked.
• Assist salespeople and sales managers with inquiries through email related to accounts.
• Provide monthly pricing for selected club accounts.
• Handle/Direct Customer Complaints.
• Recon daily sales activity.
• Register daily sales activity.
• Balance Control sheets.
• Run loads for next day delivery/Prepare corresponding paperwork.
• Handle Sales requests for samples/vendor purchases.
• Write orders for Special Events.
• Coordinate delivery questions/problems with the warehouse.
• Notify customers and salespeople when orders are not being delivered for various reasons.
• Print invoices for deliveries including hot shot orders.
• Print paperwork for picking orders.
• Coordinate with A/R concerning accounts with accounting issues.
• Issue credits for any mistakes on orders discovered after invoice has been reconned.
• Put invoice book together.
• Write orders and collect payment for Standard employee purchases.